Shipping
We ship domestically within Australia and orders will be dispatched and posted within 2 business days. Once dispatched, shipping times will vary depending on the type of shipping selected.
Parcels are sent via Sendle at a flat rate of $10 and takes approximately 2-8 business days.
Free Standard shipping is provided on orders over $299AUD.
You can also select free in store pickup from JBH Aesthetics.
Returns
When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 30 days after the date of purchase.
To qualify for a refund the product returned must be in its original purchase condition in new, unopened packaging, unused and resaleable condition. Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Please note that we do not refund any shipping fees and the cost of return shipping is at the customers expense.
Once the return has been approved and processed and where an item/s is eligible for a refund, we will refund the price of the item via your original payment method within 14 days.
We do not offer returns or refunds for a product you use that you have sensitivities to, or are allergic to. Please check the ingredients list of any product carefully before purchase to avoid any potential sensitivities and/or allergic reactions.
The sale of any discounted products is final and cannot be returned unless the item is proven to be damaged or faulty.
Please note that we do not refund any postage fees and the cost of change of mind return shipping is at the customers expense.
To initiate a Return request, please email info@jbhaesthetics.com.au
Damaged or Faulty Products
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. Please email info@jbhaesthetics.com.au with photos of your damaged/faulty order along with your order number.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund. Where a refund is selected, we will refund the price of the item and any shipping costs to your original payment method.
Where a product is faulty or damaged, we will also cover the return shipping costs by sending you a return shipping label to print and place on your return order.
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website. It is recommended to review this policy periodically to stay informed about any modifications.
Effective Date: 10 November 2025